SMS Preferences

SMS Alerts (for Brazilian, Canadian, Chinese, Indian, Indonesian, Russian, Spanish, Turkish, UK and US Audiences only)

cxwz allows you to send and receive SMS alerts for important Account and Order related information.

  • Receive SMS Alerts: You may choose to receive SMS alerts for Low Funds. These will be sent when funds under your Reseller Account fall below the threshold level set by you. See details

    Sample Low Funds Alert

    Your <Parent's Brand Name> account is left with <currency> <amount> only! Refill your account soon or your Orders may not get processed.

  • Send SMS Alerts to your Customers: You may activate SMS alerts for Renewal Reminders for your Customers. These will be sent with your Branding to your Customers for their Orders expiring in the next 7 days.

    Sample Renewal Reminder Alert

    <somedomain.com> in your cxwz account will expire on <day>, <date>. Please renew it soon.

    OR

    Hosting on <somedomain.com> in your cxwz account will expire on <day>, <date>. Please renew it soon.

    OR (in case of multiple Orders expiring within 7 days)

    <No.> Orders in your cxwz account will expire on or before <day>, <date>. Please renew them soon.

Sender Information:

  • For an Indian mobile number, the SMS alerts will be sent with the Sender ID LM-WEBSVC.

  • For a Canadian and a US mobile number, the SMS alerts will be sent from +1 253-235-0001.

  • For a Brazilian, Russian, Spanish and UK mobile number, the SMS alerts will be sent with the Sender ID WEBSVC.

  • For a Chinese mobile number, the SMS alerts will be sent either with the Sender ID WEBSVC or from a number starting with +45.

  • For an Indonesian and a Turkish mobile number, the SMS alerts will be sent from a number starting with +44.

To Set your SMS Preferences

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> System Notifications and then click SMS.

  3. Here, your can set the SMS Preferences as below:

    • My Preferences: Select the checkbox for Low Funds.

    • Customer's Preferences: Select the checkbox for Renewal Reminder.

  4. Click the Save button to save the preferences.

Note

  • To successfully receive SMS alerts, you need to ensure that your Mobile Number is accurately updated in your Reseller Profile. See details

  • To successfully receive SMS alerts, your Customers need to ensure that their Mobile Number is accurately updated in their Profile. See details

  • You will not be charged any extra service fee for sending SMSes. However, you may have to bear standard carrier fees for receiving SMSes.

  • Your Customers can enable / disable SMS alerts for Renewal Reminders from within their Customer Control Panel, only if you have chosen to send them.

  • SMS alerts for Low Funds will be sent upto a maximum of 3 times day. No SMS alert will be sent if the Funds drop below the threshold level for the fourth time in a single day.

  • SMS alerts will be disabled for a mobile number, if cxwz fails to send 5 consecutive SMSes to that number.

Opt-out by replying to the SMS (for Canadian and US mobile numbers only)

The SMS will contain an opt-out message and you need to simply reply with it to unsubscribe.

The opt-out message will be in the following format:

STOP <RID> LF

where RID will be pre-filled with your Reseller ID.

On responding, our system will log your preference and you will receive an SMS confirming your unsubscription. The SMS preference page within your Reseller Control Panel will now start dispalying the new status.

Invalid / Unreachable Mobile Number Notification

A notification will be displayed on the Dashboard within the Reseller/Customer Control Panel, in case you/your Customer have/has :

  • not provided a mobile number,

    OR

  • provided an invalid mobile number,

    OR

  • subscribed to SMS alerts and the previous 5 attempts by us to send SMSes to the mobile number have failed.

You/your Customer can update the mobile number by clicking the Update number link in the notification panel.

 

Note

  • The mobile number can also be updated anytime from the Modify Reseller/Customer Profile view within the Reseller/Customer Control Panel.

  • If your/your Customer's mobile number is valid and the non-delivery of SMSes was due to issues such as network coverage, phone being switched off, etc., you/your Customer may submit the existing mobile number. The system will then make two more attempts to send SMSes to your/your Customer's mobile number.

    If those also fail, SMS alerts will be disabled for that mobile number and you need to contact our Support Team at admin@cxwz.com to have the alerts re-enabled.